Have you tried turning it off and back on again? Yea lets go ahead and turn it off and back on again. Have you tried unplugging the network cable and plugging it back in again? Yea lets go ahead and unplug the network cable and plug it back in again.
Still not working? Does it have ink? Let's go ahead an take out the ink cartridge and put it back in again? Still not working? Alright well you are gonna have to put in a work order, we will send someone out there to look at it for $100 an hour minimum one hour.
Wow. So four years of school and I get basically get "jiggle the handle?" I take my congratulations back.
Anyway it's something to do with the new wireless network. They futzed around with it today and now it works. That guy had the same degree as you.
Seriously, I try to minimize my work tickets to tech support. I know what kind of stupid nonsense they get. I know to do the basics myself. I only call them when I am stumped/no longer care enough to expend the effort.