17-year-old Esperanza Quintero called 911 when her friend, also 17, was shot. Apparently the 911 operator, firefighter Matthew Sanchez, was unhappy with the young woman's salty language, so he hung up on her while her friend was dying. Transcript of the conversation:
QUINTERO: I’m doing CPR as we speak. I’m keeping him alive.
SANCHEZ: Okay, is he not breathing?
QUINTERO: Barely. Stay with him. [inaudible] Stay with him, good job. Just stay with me, okay, okay. There you go. Good job Jaydon.
SANCHEZ: Is he breathing?
QUINTERO: He’s barely breathing. How many times do I have to fucking tell you?
SANCHEZ: Okay, you know what ma’am? You could deal with it yourself. I’m not gonna deal with this, okay?
QUINTERO: No, my friend is dying —
Sanchez ended the call mid-sentence. The victim later died at the hospital.
Soundcloud clip of the conversation.
So remember, if you call 911 for an emergency, be polite.